Responsible Gambling

Gambling can be an entertaining form of entertainment, but it’s important to handle it responsibly. It’s not a way to make quick money. Avoid chasing losses and never gamble with money you can’t afford to lose. Your gambling budget should never conflict with essential expenses like rent, bills, or other necessities. Keep track of your spending by regularly checking your activities on the balance page. If you feel uncomfortable or stressed while gambling, take a break or even consider self-exclusion.

Risks and Consequences of Gambling and Addiction

Gambling can become problematic when a person loses control over time and money spent. Here are some warning signs of a gambling problem:

• Constantly thinking about gambling.
• Needing to bet larger amounts to experience the same thrill.
• Unsuccessful attempts to control or stop gambling.
• Feeling restless or irritable when trying to stop.
• Using gambling to escape problems or relieve negative feelings.
• Trying to recover losses by gambling more.
• Lying to conceal the extent of gambling.
• Relationships, work, or studies are affected.
• Relying on others for financial support due to gambling.

Gambling addiction can have serious consequences in areas like:

• Health: Anxiety, depression, sleep problems, substance abuse.
• Social: Family conflict, work or school issues, criminal activity.
• Financial: Managing expenses and debt problems.

If you have any questions or concerns, our customer service team is available 24/7.

Responsible Gambling and Protective Measures

To help you stay in control, you can set deposit limits and apply gaming restrictions in the "My Account" section.

Taking a Break: Time-Out, Temporary Exclusion, and Self-Exclusion

• Time-Out: Take a break for 24 hours, 48 hours, or 7 days.
• Temporary Exclusion: Self-exclude for 30, 60, or 90 days.
• Self-Exclusion: Indefinite exclusion or extend by contacting support. No gameplay, deposits, or marketing during this period.

Setting Limits: Deposit, Time, and Play Status Reminders

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Time Limit Control: Apply for auto-disconnection after a set time.
• Game Status Reminder: Pop-up notifications at 15, 30, 45, or 60-minute intervals showing session duration, bets, and wins/losses.

Self-Assessment

Take our self-assessment test to determine if gambling is becoming a problem.

Stay Vigilant

If signs of a gambling problem are detected, we may contact you to discuss deposit limits or restrictions. You can also find support through:

• Gamblers Anonymous
• National Council on Problem Gambling
• GamCare
• Gambling Therapy Helpline

Protection of Minors

We do not permit gambling by individuals under 19 years of age. We use verification processes and encourage parents to use filtering software and monitor online activities.

Prevention of Unauthorized Access

Protect your account by following these guidelines:

• Do not share your username and password with others.
• Always log out after playing.
• Be cautious when using shared computers.
• Monitor your bank transactions and gameplay history for unauthorized activity.

If you suspect unauthorized access, contact customer service immediately.

Contact Us

By Email: [email protected]